Returns and Refund Policy

Overview

It is in our interest to provide you with products that meet your expectations. Thus, we hope that you will be satisfied with the purchases you make through our online shop.
In the unlikely event that you are not satisfied, please inform us within 7 days of receiving the goods.
Send a picture of the goods and proof of purchase to: admin@afrinexgroup.com
If 7 days have passed since receipt of the goods, a full refund or exchange will not be applicable.
A refund, exchange or replacement on all products returned will be made if the item is in its original, unopened, unused and undamaged condition as you received it.
Please note that when you request for an exchange or a refund, you will be liable for the associated courier costs.
It is advisable to used a courier service with a tracking number. We do not guarantee that we will receive your returned good.
Once a returned good is received and inspected, we will acknowledge receipt thereof via email. You will also be notified of the approval or rejection of your refund.
If you are approved, your refund will be processed within 7 days, from date of receiving a notification.
Items purchased through promotions cannot be refunded.